Privacy Policy

privacy policy

This Privacy Policy describes how strongheart.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

contact

If you have additional questions, require more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at ty@strongheart.

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collecting personal information

When you visit the Site, we collect information about your device, interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, any information that identifies an individual is referred to as “Personal Information.” Below is a list of what we collect and why:

device information

Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

Source of Collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes: Shared with our processor Shopify and other relevant vendors.
Personal Information Collected: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions on the Site.

order information

Purpose of Collection: To provide products or services, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, and screen orders for risk or fraud.
Source of Collection: Collected from you directly.
Disclosure for Business Purposes: Shared with Shopify and other vendors as necessary (e.g., payment gateways, shipping, and fulfillment services).
Personal Information Collected: Name, billing/shipping address, payment details, email, and phone number.

customer support information

Purpose of Collection: To provide customer support.
Source of Collection: Collected from you.
Disclosure for Business Purposes: Shared with any vendors supporting customer service.
Personal Information Collected: Name, billing/shipping address, payment details, email, and phone number.

minors

The Site is not intended for individuals under 16 years of age. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

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sharing personal information

We share your Personal Information with service providers to deliver our services and fulfill our contracts with you, as detailed above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.

We may share Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

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behavioural advertising

We use your Personal Information to provide targeted ads or marketing communications we believe may be of interest to you.

We use Google Analytics to understand how customers use the Site. Read more about Google’s data usage.

You can opt out of targeted advertising via the Network Advertising Initiative’s educational page.

Opt-Out Options:

Facebook

Google

Bing

You can also opt out via the Digital Advertising Alliance.

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using personal information

We use your information to provide our services, including product offerings, payment processing, order fulfillment, and updates on new products and offers.

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lawful basis

Under GDPR, if you are a resident of the EEA, we process your personal information under the following lawful bases:

Your consent

Performance of the contract

Compliance with legal obligations

Protection of vital interests

Public interest

Legitimate interests that do not override your rights

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retention

We retain your Personal Information for our records unless you request erasure.

automatic decision-making

We do not engage in automated decision-making that legally or significantly affects you. Shopify uses limited automated decision-making to prevent fraud.

your rights

Under GDPR (for EEA residents) and CCPA (for California residents), you have the right to access, port, update, or erase your Personal Information. Please contact us to exercise these rights.

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cookies

We use cookies to improve your experience on our Site. You can control cookies via your browser settings. Note that blocking cookies may affect your user experience and parts of our Site.

do not track

We do not alter our data collection when a Do Not Track signal is detected due to inconsistent industry standards.

changes

We may update this Privacy Policy as needed to reflect changes in our practices or for legal reasons.

complaints

If you would like to raise a complaint, please reach out to us by email or mail, using the contact details provided in the “Contact” section above.

If you’re not satisfied with our response, you are entitled to escalate your complaint to the relevant data protection authority in your area. You can contact your local authority here:

AUS: Office of the Australian Information Commissioner (OAIC). You can reach them here: [https://www.oaic.gov.au/privacy/privacy-complaints]"

USA: Federal Trade Commission (FTC). Learn more about filing a complaint here: [https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc]"

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Disclaimer: StrongHeart is a dietary supplement designed to support heart health. This product is not intended to diagnose, treat, cure, or prevent any disease. The statements on this website have not been evaluated by the Therapeutic Goods Administration (TGA) or the U.S. Food and Drug Administration (FDA). Please consult with your healthcare professional before using this product, especially if you are taking medications or have a medical condition. StrongHeart is available for purchase in Australia and the United States.

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